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Policies

Privacy

At Axel Meets Koa Children's Boutique we respect your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold and will only be used to process your order.

Pricing

All pricing is in Australian dollars (AUD) and includes GST (10%).

Refund / Exchange

Here at Axel Meets Koa Children's Boutique we pride ourselves on customer service.

Before your order is shipped, we personally inspect your item/s and carefully pick and pack your purchase to ensure it leaves and is delivered in its original condition.

Upon receiving your purchase you will find enclosed;

 - Item/s
 -
Purchase Receipt

In the event that your goods are not in a satisfactory condition please notify our team immediately via email: info@axelmeetskoa.com.au or phone (03) 57431734

We offer a 7 day Exchange / Store Credit period from the date of which you receive your purchases. Exchanges & Store Credits are only accepted on Full Prices Items, should they meet the below requirements.

 - Item/s must be returned with all tags attached, and in original condition and packaging
 -
Item/s has not been worn, soiled, washed, altered, or miss-handled in any shape of form.
 -
You must notify us of your intention to return the garment within 7 days of delivery via email 
   (info@axelmeetskoa.com.au). All returns require authorization from us.  

 - Garments will need to be sent back to us within 7 days of receiving authorization to return.

Please not that we do not accept returns on Swimwear unless goods are deemed faulty.

Sale / Discounted items are final sale & cannot be returned (Unless proven faulty) so please be confident of your purchase.

Axel Meets Koa Children's Boutique reserves the right to reject a return if we find it is not in its original condition. All decisions are final and not negotiable

Please ensure parcels are retunred to: 

Axel Meets Koa Children's Boutique
124 Belmore Street
Yarrawonga Vic 3730

On receipt, we will assess the item to determine whether it is fit for return and then notify you of your store credit or exchange.

If you are returning an item, you are responsible for shipping back to Axel Meets Koa Children's Boutique.
In the case of an exchange, the return shipping of the replacement item will also be at your cost.

Upon your return being satisfactory in the accordance with our returns guidelines you will be issued either an exchange or store credit which will be valid for six (6) months from the date issued. The Credit note is limited to the purchase value of the item, and does not include the postage cost

We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. 

Order Payment

All orders must be paid for within 24hrs.

Please contact us if other arrangements need to be made.